Truly Holdings has reported that the outstanding amount is owed to customers whose current bank details it does not have and whom it has been unable to refund through their original payment method because the purchases were made more than a year ago. The CMA is also concerned that Truly Holdings has not done enough to repay customers who were already owed refunds at the time the undertakings were given.Īs a result of the CMA’s action, Truly Holdings has paid £7.2 million of the £7.8 million owed to package holiday customers, but almost £600,000 in refunds remains outstanding. Although Truly Holdings has paid back a significant number of customers within this 2-week period, too many have been left waiting longer for the refunds due to them. These undertakings required Truly Holdings to use all reasonable endeavours to pay outstanding refunds to passengers at the latest by the end of August, and going forward to ensure that refunds due for package holidays cancelled after the date of the undertakings are paid promptly and no later than 14 days after cancellation.Īfter reviewing Truly Holdings’s final report on progress with repayments, the CMA is concerned that some customers whose package holidays were cancelled since it signed up to the undertakings have not been repaid within the 14 days required by the law. On 26 May 2021, the Competition and Markets Authority (CMA) announced that Truly Holdings Ltd, the company that operates Teletext Holidays, and its sister company, the travel operator, signed undertakings committing to address failures to refund package holiday customers for holidays cancelled during the pandemic. Over £7 million in refunds secured so far but many customers remain unpaid.All holidays, flights and hotel deals are TTA and ATOL protected, so customers can book with confidence. With over 25 years’ experience in the industry, Teletext Holidays strives to provide valued customers with a fantastic range of destinations, hotels, airlines and transfers, for the best possible prices. Teletext Holidays is one of the UK’s leading travel companies providing great-value beach and city breaks to thousands of destinations worldwide. At Designate, we came up with the campaign and TV script to reflect this and director Trevor Melvin, produced and shot a fantastic treatment to reflect our slightly surreal and quirky script.” Friendly helpful staff who are there whenever you may need that holiday and can give you a great deal to talk about. And combined with their name, the idea of The Teletextperts was born – a perfect reflection of who they are and what they do. Teletext have a really unique proposition and offer in this day and age – super talented staff who're on the phone and ready to help find you the best deal for your holiday. We are seeking to raise awareness amongst our key target demographic that our travel agents offer a personal touch and have the skills and knowledge to provide recommendations, strengthening our offer to the consumer, while also providing our customers with great value travel deals.”ĭaniel Fagg, Creative Director at Designate added, “We've loved working on this job. Wayne Perks, Managing Director of Teletext Holidays comments: “Over the years, Teletext Holidays has faced increasing competition with many online travel agents changing the way consumers are booking holidays however, we firmly believe having a conversation with an expert offers a differential in the market and this is something that we want to highlight with our new campaign. In a cross-channel approach, ‘A Great Deal to Talk About’ will be supported across online, press, radio, YouTube, display advertising, social media, email marketing, PPC and PR. Highlighting that you don’t need to be sat in front of a device – you can simply call and talk to us! However, each time, there is a discrete and surreal reveal to show that in fact, the person they have been talking to is a Teletextpert agent who is providing expert advice. ![]() The advert features a sequence of people in everyday scenarios talking about their holiday plans to someone out of frame. ![]() Positioning the Teletext Holidays’ team as the ‘Teletextperts’, the advert reminds viewers that the expert booking team are ready to help them find their perfect holiday. Highlighting the conversation that Teletext Holidays has been having with its customers for the past 27 years, the campaign seeks to promote to consumers the ease and value in consulting with their skilled call centre team about their holiday plans. ![]() Online travel agency Teletext Holidays has invested heavily in its marketing, with a major turn-of-year television advertisement campaign.ĭebuting on 26 December 2019, a ‘Great Deal to Talk About’ TV advertisement will run daytime slots, with 10 and 30-second adverts on music, travel and education channels plus ITV.
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